We try our best to make sure all items make it to you safely. However, if you receive any items that are damaged or faulty on arrival then we will issue a replacement product free of charge or offer a refund. Please just let us know by emailing firstname.lastname@example.org
Returns for Subscription Customers
With all subscription orders, due to the nature of the automatic shipping every 30 days, we require a minimum of 3 business days notice prior to your order being shipped if you wish to cancel or amend your subscription. Once a subscription is triggered (and you receive an email confirming it is being shipped) it is sent for immediate dispatch. If your order has already shipped, we will not be able to issue a refund.
Standard Product Returns
This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures.
We are happy to refund or exchange any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging. Please email us at email@example.com prior to returning your item to let us know to expect your return. Proof of purchase is required.
Customer Returns - Terms & Conditions
- If you have returned the product because it is faulty or not as described, we will refund the price of the product in full, any applicable delivery charges, and any reasonable costs you incur in returning the product to us.
- Unless the product is faulty or not as described, you will be responsible for the cost you incur for returning the product to us.
- Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.
- You will receive a full refund of the price you paid for the products
Items should be returned to the following address:
You can always contact us for any return question at firstname.lastname@example.org